Christine Prefontaine is a jill of many trades: strategist, organizer, writer, and advisor (among others). Through her extensive work in international development, as an advocate for reforming current publishing methods, and as founder of the social engagement and innovation consultancy Facilitating Change, she has encountered failures on levels large and small, and learned from each one. Here are some of her insights and advice.
I see two trends right now, in international development in particular, but in other fields, too: We want more transparency and openness but at the same time we want more innovation. These two trends, with our current ways of thinking, can clash with each other. For example, what if money is spent on something new and it doesn’t work and now stakeholders can see that?
Similarly, you can’t say to your client, “Those five hours I billed you for? Well, I didn’t get your deliverable done, but I learned a lot.” So while we may need to fail to innovate, certain types of failure may never be accepted.
Then there’s FailFaire. Seeing and presenting at FailFaire [in 2012] was huge for me, because it’s this open forum to at least start talking about failure. People from consulting firms, government, activists, developers—everybody was there to talk about it.
I’ve never seen so much enthusiasm and joy at an event; the collective sigh of relief of, “We can finally talk about this stuff.”
So it’s just thrilling to me that we have these FailFaires now. I think they’re a great step in familiarizing more people with the concept of failure as an experience and process that we can benefit from.
1. Set yourself up for mini-fails.
I look at innovation broadly: often it means using things we already have to solve problems, but utilizing them in a new way. And in order to do that, you have to experiment, and when you experiment, it’s a given that you’ll screw up a lot. So build failure into your system—that’s the whole fail fast/fail forward thing.
Prototype and iterate and test quickly, at the most granular level you can, so that your failures are kept on a low level. That’s where failure is really helpful and less scary. Little models can show you what the big result would be. Don’t go too far down one path without testing or you’ll waste tons of time.
2. Make it okay to talk about failing.
In my career, I’ve tried to surface the reality of how things actually get done; to work transparently. It allows for more efficiency and learning if everyone involved can understand the nitty-gritty of how things actually work.
We all understand how it could be seen as undesirable or unimportant to talk about messing up, but you have to. And it’s a time issue, too—time has to be made to talk about what didn’t work, as much as a safe space has to be made in which to do it. But if we could make more space and time for failure, fewer things would snowball downhill.
3. “You can’t talk about failure without talking about learning.”
There will always be people who say that we shouldn’t air our dirty laundry, especially in international development. But you just can’t talk about failure without talking about learning, whereas if you talk only about success, the learning tends to get vapid.
Also, stories about failure are more likely to go viral, for this reason among others, like the fact that we all love good gossip.
Actually, FailFaire could be called LearningFaire, because that’s what it really is, but the name they chose signals their attempt to inject some humor into the subject, which I think is one great step toward greater acceptance.
Reach out to Christine with your thoughts and questions through one of her websites or in the comments below.