The second thought was more of a wish: the wish that when I started Idealist.org in 1995 I could have had this amazing group of people whispering in my ear, and stopping me from making some of the bigger mistakes I’ve made over the years.
So in thinking about this Foreword I decided that the most useful thing I could do was share some of those mistakes with you, and then encourage you to read this book in the hope that you can avoid repeating them.
Here then are my Top Ten Lessons from the past eighteen years:
1. Focus. Focus! Mission creep is Enemy #1. Once you know what you want to do, do that and nothing else. Resist temptations, especially from funders who have their own agendas and who can blow you off course with a sweet-sounding grant. If the grant is not for something you want to do, the money is not worth it.
2. Build a good board, but first decide what “good” means for you. More or less engaged? More or less supportive? More or less meddlesome? The key here is that serious people who take on a task usually also want the authority to do it well. And so you need to decide: Do you want a board that does a lot but then also wants a say in how the work is done? Or do you want a board that is more hands-off, but gives you and your staff more freedom? What you should avoid at all costs is the worst of both words: a board that meddles but doesn’t help.
3. Hire good people. Skilled and smart, of course, but what I really mean is people you like. You’ll spend long days with this group, so hire kind and interesting people who make you laugh.
4. When you make a hiring mistake, and you probably will, try to fix it as soon as possible. There is one test that usually works well. Think about your entire team once in a while, and ask yourself, “if that person resigned, would I be upset or would I be relieved?” If the answer is that you’d be relieved, you should probably not wait for them to resign.
5. Learn some accounting. Money is the fuel on which your organization will run, and you should always know your numbers. Some people start nonprofit organizations as a way of avoiding what they see as the money-centeredness of the corporate world. But the truth is that money is at least as important in our sector as in any other, and you should know enough accounting to always know how your organization is doing.
6. Use free stuff; there is so much of it now. Blogs, Google Apps, Facebook pages, Twitter accounts, Salesforce licenses, and much much more. We run our whole organization on Google Apps, for example, which means that all our email and office software is free, and there is no reason why you should pay for it, either.
7. Build your network. And I don’t mean by “networking,” going to conferences, and exchanging business cards or Facebook connections. What I really mean is to try, wherever possible, to treat people the way you like to be treated. If you do this, over time you’ll have a real network of people who will be there when you need them most.
8. Collaborations, coalitions, alliances, mergers… Before jumping in, can you imagine a way out? Working closely with other organizations can be both good and necessary, but exactly at the point when the collaboration seems most tempting, stop for a moment and see if you can imagine a way out in case things go wrong. If you can’t, and the thought makes you queasy, it might be worth looking at the whole thing again.
9. Be careful with your time. Fight hyperbolic discounting! “Hyperbolic discounting” is a fancy term for a tendency that many of us have to make choices today that our future self would prefer not to make. For example, someone invites you to attend a conference across the country five months from now. It sounds good, and it’s easy to say “yes” at that moment, but when the day arrives and you have to take the trip, you find yourself regretting that quick “yes.” Most of us do this with all kinds of commitments, but these days, having regretted a “yes” once too often, I make a conscious effort not to commit to doing anything in the future without trying to imagine myself then.
10. Think big! Having said all this, what’s the worst thing that could happen if you fail? Think big, and go for it! Some days will be challenging and frustrating, but if you are doing what you want, they will never be boring. What more can we ask for?